Automated workflows that save time and reduce no-shows

Send confirmations, reminders, and follow-ups automatically — so your team focuses on service, not repetitive tasks.

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What automation does

Automation handles the communication and workflow tasks that would otherwise require manual effort. When someone books, they get a confirmation instantly. Before their appointment, reminders go out. If something changes, everyone who needs to know gets notified.

You set the rules once. The system handles the rest — consistently, every time.

The problems it solves

Without automation, someone has to remember to send every confirmation, every reminder, every update. Things slip through. Clients miss appointments because they forgot. Staff waste time on tasks that could happen automatically.

Automation addresses these issues:

Confirmations go out instantly when bookings are made
Reminders reduce no-shows by keeping appointments top of mind
Status updates notify staff when schedules change
Follow-ups happen consistently, not when someone remembers
Your team focuses on high-value work, not repetitive messaging

How it works in practice

Instant Booking Confirmations

Every booking triggers a confirmation to the client — email, SMS, or both. No delay, no manual step. Clients know immediately that their appointment is set.

Appointment Reminders

Schedule reminders to go out hours or days before appointments. Customize the timing, message, and channel based on the service or client.

Change Notifications

When a booking is rescheduled or canceled, affected clients and staff are notified automatically. No one shows up to an appointment that's been moved.

Staff Alerts

Notify team members when they're assigned a booking, when their schedule changes, or when something needs attention.

Custom Triggers

Build automations around specific events — a new client's first booking, a payment confirmation, a particular service type. Define what happens and let the system execute.

Who it's for

Automation benefits any organization that communicates with clients around scheduled appointments:

High-volume businesses that can't manually confirm every booking
Teams where multiple people need to stay informed about schedule changes
Service providers who want to reduce no-shows without constant reminders
Growing organizations that need consistent communication without adding staff
Anyone who's ever forgotten to send a reminder

If you schedule appointments and communicate with clients, automation saves time and improves reliability.

How it connects with Cicini

Automation is built into how the platform works — not bolted on as an extra.

Online booking triggers confirmations the moment clients schedule. Staff scheduling uses notifications to keep team members current. Payments can send receipts and payment reminders automatically. Calendar sync ensures automations work from accurate, real-time information.

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Built for consistency

Automated messages are delivered through reliable channels with tracking so you can see what was sent, when, and to whom. Automations run the same way every time — no variation based on who remembered to click send.

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Stop doing what software can do for you

Set up automation and give your team back the hours spent on manual confirmations, reminders, and notifications.

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